LISTEN ATTENTIVELY
LISTEN ATTENTIVELY...
Listening often plays a vital role in our lives as a whole but it may have a more tangible and short-term impact in our working world even more often. At work, listening is important to our job performance (individually and at team level) and to the overall quality of our efforts. If we fail to hear instructions correctly we can cause loss of time and money (and perhaps frustrate our colleagues).
Receive criticism successfully. Put your shields up. Act like a coffee filter. Strain out theemotional grounds-like fear or anger-from the facts.
Accept what is said without giving advice.
There are when we believe the speaker is wrong, and it would feel so good to tell them what to do. However, even when the advice is eventually followed, the timing is important. It is best to listen, to support and to let the feelings be heard before offering any advice.
Don't interrupt. Sometimes it is necessary to stop talking to hear all of the words. Concentrate on the words and pay careful attention to the non verbal gestures. Eliminate both mental and physical distraction.
Listen with empathy. Put yourself in their shoes. Try to understand their perspective. It is not necessary to agree with other point of view to understand or empathize with it.
Listening often plays a vital role in our lives as a whole but it may have a more tangible and short-term impact in our working world even more often. At work, listening is important to our job performance (individually and at team level) and to the overall quality of our efforts. If we fail to hear instructions correctly we can cause loss of time and money (and perhaps frustrate our colleagues).
Receive criticism successfully. Put your shields up. Act like a coffee filter. Strain out theemotional grounds-like fear or anger-from the facts.
Accept what is said without giving advice.
There are when we believe the speaker is wrong, and it would feel so good to tell them what to do. However, even when the advice is eventually followed, the timing is important. It is best to listen, to support and to let the feelings be heard before offering any advice.
Don't interrupt. Sometimes it is necessary to stop talking to hear all of the words. Concentrate on the words and pay careful attention to the non verbal gestures. Eliminate both mental and physical distraction.
Listen with empathy. Put yourself in their shoes. Try to understand their perspective. It is not necessary to agree with other point of view to understand or empathize with it.
LISTEN ATTENTIVELY
Reviewed by Info89
on
December 12, 2018
Rating:
Reviewed by Info89
on
December 12, 2018
Rating:
No comments